Purchase & Return
Purchase Policy
1.Delivery
1.1. The deadline for delivery of the Products is informed during the purchase procedure, being counted in working days. Deliveries of the Products are carried out from Monday to Saturday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may take place on Saturdays, Sundays and holidays.
1.2. The verification of the adequacy of the dimensions of the Product is the exclusive responsibility of the Customer, who must ensure that they comply with the spatial limits of the elevators, doors and corridors of the delivery location. There will be no assembly or disassembly of the Product, transport by stairs and/or doors and windows, or lifting of the goods.
1.3. Up to three delivery attempts will be made at the location informed by the Customer, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the given address, there is a person authorized by the buyer, over 18 years of age and responsible, carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the Customer understands and accepts that the order will be returned to the UDBRAS Distribution Center.
1.4. After completing the order, it is not possible to change the payment method and/or the delivery address, request an advance payment or even the priority of delivery.
1.5. The delivery time informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the Product preparation time. With each update in the order's delivery status, the UDBRAS system automatically sends alert e-mails to the Customer.
1.6. The value of the freight of the delivery is calculated based on the place of delivery, weight and dimensions of the Product, cubage.
1.7. UDBRAS does not authorize the carrier to:
· Deliver the Product by alternative means (example: hoisting Product through the window);
· Perform installation or maintenance of Products;
· Open the Product packaging;
· Make delivery to an address different from that shown on the invoice;
· Deliver the Product to a person under the age of 18 and/or without an identification document.
1.8. UDBRAS is not responsible for the retention of goods at the Treasury Department - SEFAZ when this is due exclusively to the customer's pending issues, therefore, it is necessary for the customer to appear at the tax office so that the goods are duly released, considering that in these cases information regarding releases and payments are only passed on to interested parties.
2. Right of Repentance
2.1. The Customer will be entitled to exercise the right to regret the purchase, with the purpose of returning the Product, in which case the following conditions must be observed:
· The withdrawal period for the purchase of the Product is up to 7 (seven) calendar days, counting from the date of receipt, according to article 49 of the CDC;
· The withdrawal period for the purchase of products in the Fashion category is up to 30 (thirty) calendar days, counting from the date of receipt of the Product;
· In case of withdrawal from the purchase, the Product must be returned to UDBRAS in the original or similar packaging, accompanied by the invoice, manual and all its accessories.
2.2. The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, in the topic "cancel order". The expenses arising from the collection or postage of the Product will be borne by UDBRAS.
2.3. Upon arrival of the Product, UDBRAS will verify that the above conditions have been met. If so, it will provide a refund of the total purchase price.
2.4. In credit card purchases, the card administrator will be notified and the chargeback will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and, also, the collection of the remaining installments after the full reversal of the Product value on the Customer's credit card made by UDBRAS, is the exclusive responsibility of the card administrator. In the event of collection of future installments by the card administrator, the Customer will not be encumbered, since UDBRAS, as mentioned above, carries out the reversal of the full value of the Product in a single installment, with the credit referring to the reversal granted in full by card administrator on the billing invoice subsequent to the month of cancellation.
2.5. In purchases paid with bank slip, debit or PIX, the refund will be made by bank deposit, within 10 (ten) business days, only in the buyer's current account, which must be individual. It is necessary that the CPF of the current account holder is the same that appears in the order (Customer CPF). If the buyer does not have a current account that meets the aforementioned conditions, a Payment Order will be sent, within the same period, in the name of the holder of the purchase. It can be redeemed at any Caixa Econômica Federal branch, upon presentation of an identity document and CPF.
2.6. In purchases with a voucher or any other form of payment, it is possible to receive a voucher in the same amount as the purchase. In case of cancellation of the voucher, the refund will be made in the same form of payment chosen in the purchase process, with no refund of the amount of the voucher applied.
2.7. UDBRAS disclaims the obligation to cancel any Product that does not meet the requirements listed in this device.
3. Exchange and Returns
3.1. All occurrences involving exchange or return will be dealt with as provided for in the Consumer Protection Code.
3.2. The Customer must request the exchange or return through the Customer Service (SAC) or directly in the Control Panel, in the topic "cancel order". The expenses arising from the collection or postage of the Product will be borne by UDBRAS.
3.3. The Product must be returned to UDBRAS in the original or similar packaging, accompanied by the invoice, manual and all its accessories.
3.4. Upon arrival of the Product to UDBRAS, it will verify that the above conditions have been met. If so, it will arrange for the refund or exchange of the Product in accordance with the request made by the Customer.
3.5. Exchange of products in the Fashion category: The customer may change the size or color of the Fashion items, or exchange them for any product available for sale on the website, regardless of the category, brand or collection, as long as they meet the amount already paid or complete the difference to be used with a credit card. The exchange is subject to the availability of the Product in stock. The deadline for requesting the exchange of fashion items, even in cases where there is no vice or defect in the Product, is 30 calendar days from the date of delivery.
3.6. UDBRAS disclaims the obligation to respond to requests for exchange or return of any returned Product without the Customer Service department being notified, or in cases of direct request in the Control Panel, after the deadline or in the absence of items/ accompanying accessories.